Our Claims Process
Once we have received the instruction from your Insurer we will call you to arrange an appointment at your convenience over the next 3-5 days depending on the affected item/s.
In the case of an emergency we are obliged to visit within 3 hours to reduce the risk of secondary damage, we hope you appreciate the importance of this.
During our visit, we will ask relevant questions to determine the age and value of the item/s, plus details of the incident itself. We will also take digital photographs as required by your Insurer, and make sufficient notes to provide them with a factual report.
At this stage we will discuss any preference you may have regarding repair, replacement or cash settlement etc.
The report will be sent to your Insurer within 2-3 days, providing them with those details mentioned above and recommending settlement terms. If a repair is suitable, this will be confirmed by telephone as soon as we have authority from your Insurer.
Good Communication
At any stage during your claim you can contact your dedicated Claim Manager whose details will be provided to you during our original call.
We aim to close your claim quickly and efficiently, keeping you updated every step of the way.
Should you need to you can reach us via our One Call Contact Details.
Insurance Companies
We welcome new partnerships with insurance companies. If you would like to find out what we can offer you in terms of handling your claims please see our managed repair service for insurance companies (CA+RE).
There is more information on our work throughout this website, or you can contact us via this page.